Independent Fashion Group AS - (owner of the brand Once Untold) are committed to your right to privacy. This privacy notice contains information about how we process personal data about you. If you have additional questions or require more information about our processing activities, do not hesitate to contact us.
Who we are
The controller is the Independent Fashion Group AS entity that you have a relationship with. That is Independnet Fashion Group AS for all our business and activities. In this Privacy Notice we will refer the company as "IFG AS", "we" or "us".
Who we process personal data about
As part of our business activities, we process personal data about the following individuals:
We do not knowingly collect personal data from children under the age of 13.
If you are an employee/consultant/freelancer that works for us, you will find information about how we process personal data about you in our internal privacy notice.
How do we use your personal data
The table below lists the personal data that we may typically collect about you, our typical sources for such data, and our legal basis for it.
To process online orders.
Types of data: Name, e-mail address, phone number, residential address, clothing size and other purchase details (we do not process credit card details, as this is done by a third party)
Source: From you.
Legal basis: To perform contracts with you as customer
To manage customer accounts.
Types of data: Name, e-mail address and password.
Source: From you.
Legal basis: The legitimate interest in ensuring a faster purchasing process and a better customer experience
To register purchases at our physical stores.
Types of data: Name, phone number and purchase details.
Source: From you.
Legal basis: The legitimate interest in registering your purchase history.
To market our products, including sending out newsletters and offers.
Types of data: E-mail address and phone number.
Source: From you.
Legal basis: Your consent, however we may also rely on our legitimate interest in marketing our products if we have an existing customer relationship with you or your business.
You may at any time withdraw your consent and opt-out by using the unsubscribe feature or by contacting us.
To respond to requests submitted through our online contact form or chat.
Types of data: Name, e-mail address and any personal information included in the description fields or attachments uploaded.
Source: From you.
Legal basis: The legitimate interest in following-up on customer requests and other inquiries concerning our business.
To deal with customer complaints and claims.
Types of data: Name, e-mail address and any personal information included in the description fields or attachments uploaded.
Source: From you.
Legal basis: To comply with our legal obligations under applicable purchase law and the legitimate interest in providing good customer service.
To manage relationships with business customers, suppliers and other business partners.
Types of data: Name, job position, e-mail address and phone number.
Source: From you.
Legal basis: The legitimate interest in purchase, sale and business administration.
To recruit employees.
Types of data: Name, residential address, e-mail address, phone number, CV, application, qualifications and interview notes.
Source: From you, from references, from public sources.
Legal basis: The legitimate interest in recruiting employees and assessing if you are qualified for the position.
We may also collect or receive other types of data if required to fulfil the purposes listed above.
On a case-by-case basis, we may also use your personal data for certain purposes that are not incompatible with the purpose for which the data was originally collected or received, such as audits, analytics, reporting, innovation, dispute resolution and mergers and acquisitions.
We do not make decisions with legal or similar effects that are fully automated (without human intervention), including profiling of you.
How we share your personal data
We may disclose your personal data with the following categories of recipients, to the extent necessary for the purposes mentioned above:
Transfer of personal data outside the EEA
We may transfer your personal data outside the EEA in certain situations, as some of our suppliers are located in such countries. We will ensure that your data is secured by adopting appropriate safeguards to protect the privacy (such as EU's Standard Contractual Clauses). We will provide you with further details about such international data transfers upon request. If you want to obtain a copy of the safeguards, please use the contact details below.
How long do we keep your personal data
We keep your personal data as long as necessary for the purposes listed above. Some of the criteria that we use to determine when to delete your data are:
Your privacy rights
You have several rights as regards the processing of your personal data. Such rights include:
Information: To receive further information on how we process your personal data.
Access:To receive a copy of the information we have on you.
Rectification: To request rectification and completion of the information we have on you.
Erasure: To request erasure of information if there are no applicable legal grounds for processing such information.
Restriction: To ask that we restrict the processing of your information.
Data portability: To ask that your information is transferred to you in a structured, commonly used and machine-readable format.
Objection: To object to our processing of your personal data. You also have the right to object to being subject to a decision based solely on automated processing.
Please note that these rights are subject to conditions and limitations by law. Please contact us if you would like to exercise your rights or if you would like more information about the conditions/limitations.
If you find that we use your personal data in violation of applicable law, you may file a complaint to the Norwegian data protection authority (Datatilsynet). We encourage you to contact us prior to making such complaint, so that we may consider your objection and clarify any misunderstandings.
Changes to this privacy notice
We may change this privacy notice from time to time when deemed necessary. We will notify you if we make significant changes. You will always find the latest version of our privacy notice on our website: https://onceuntold.com
Cookies
If you visit our website, we place a cookie on your device. You will find more information about the use of cookies in our Cookie Policy, also at https://onceuntold.com
Contact
Please feel free to contact us if you have any questions, comments or would like to exercise your rights, including the right to withdraw your consent. We will respond to your inquiry as soon as possible and typically within one month at the latest. You can use the following contact details: Independent Fashion Group AS, P box 393 0213 Oslo, Customer Care, hello@onceuntold.com
This Privacy Notice was last updated: 2023-10-09
